By booking a fitting appointment or renting itme(s) from Princes’ Gowns, you agree to the Terms and Conditions below.

Age Requirement

• Customers under 18 need consent from a parent or legal guardian.

• The guardian must read and accept these Terms and Conditions.
  
  

Our Commitment

• All rental items are inspected, cleaned, and prepared before they are rented out.

• We supply items in good, wearable condition.
  
  

Customer Responsibilities

• After pick up, you take full responsibility for the item.

• Do not alter, wash, or clean the item.

• Return the item by the agreed date and time.

• Fees apply for late return, damage, or loss.
  
  

Fitting Appointments

Ball Gown Fittings

• You may try on a maximum of 3 ball gowns during your appointment.

• Due to our small residential boutique space, this session is for 1 client only, with the option to bring 1 companion for support.

• Companions are not permitted to try on gowns.
  
  

Filipiniana and Barong Tagalog Fittings

• We can accommodate up to 3 people per appointment.

• Each person may try on a maximum of 3 garments.
  
  

Parking

• We have off street parking only, no designated parking spaces.
  
  

Booking

• Book via Messenger, website, or email.

• A non refundable fitting fee applies to ball gown fittings.

• Each session runs for 30 to 45 minutes.
  
  

Companions

• Ball gowns: 1 client + 1 companion.

• Cultural attire: Up to 3 customers per session. Book an extra session for larger groups.
  
  

Penalties

$5 – Late Arrival

You are expected to arrive on time for your appointment.

Arriving after your scheduled appointment time will incur a $5 fee.

$10 – Late Cancellation or Reschedule (within 24 hours)

Your appointment is reserved exclusively for you. Cancellations or rescheduling within 24 hours of your appointment will incur a $10 fee.

$20 – No Show

Failing to attend your appointment without any notice will incur a $20 fee.

If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid penalties.

Reservation and Payment

• A 50% deposit is required to reserve any rental item.

• The remaining balance and bond (50% of rental price) are due 2 weeks before pick up.

• The bond is refundable if the item is returned on time and in good condition.

• Deductions will apply for late return or repairs.

• Prices are listed in NZD.
  
  

Pick Up

• Pick up 1 to 2 days before the event, at the agreed time.

• Inspect the item when collecting and tell us straight away if there is an issue.

• All rental items remain the property of Princes’ Gowns.
  
  

Return

• Return 1 to 2 days after the event, at the agreed time.

• Late returns incur 25% of rental price per day.

• If not returned after 15 days, the bond is forfeited and the matter may be referred to debt collection at your cost.

• If a late return results in a booking loss, you may be charged for the cancelled rental.
  
  

Cancellation Policy

You may cancel your booking, however fees and credits apply based on timing:

If Princes’ Gowns cancels due to item damage, loss, or unavailability, you may choose a refund, store credit, or a replacement item based on stock.

Bookings affected by medical emergencies or COVID-19 restrictions may be rescheduled or credited. Contact us as soon as possible so we can support you.

Damage, Cleaning & Bond

• A standard cleaning fee is included in the rental price.
• Minor damage (under $30) is covered by Princes’ Gowns.
• If repair costs exceed $30, the customer is responsible for the difference.
• Gowns returned with heavy staining (e.g. makeup, fake tan, alcohol, etc.) may incur additional dry-cleaning charges.
• If the gown is lost, stolen, or damaged beyond repair, the customer is liable for up to 100% of the retail value, minus any rental and bond fees already paid.
• All applicable costs will first be deducted from the bond. Any remaining balance must be paid by the customer.